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Companies are constantly seeking ways to optimize their operations and ensure employees are leveraging technology to its full potential.
A Digital Adoption Platform (DAP) can be the game changer in this transformation. Here are five industry examples showcasing the power of DAPs in revolutionizing business functions and driving tangible results.
- Banking Sector: Streamlining Complex Financial Software
With the ‘FinTech’ revolution, a multinational bank sought to keep pace by integrating a state-of-the-art financial software system. The intention was to modernize transactional processes and enhance customer service.
However, this software was both new and complex, making its adoption across a diverse workforce a challenge. They turned to a DAP that offered the following solutions:
- Role-specific in-app onboarding guides: Employees received guidance tailored to their roles, automatically triggered for the respective user when accessing the app. No need for scheduling training time or back and forth with colleagues and managers to learn the software.
- Interactive step-by-step process walkthroughs: These interactive tutorials ensured that employees practised the real life processes they will need to perform, with step-by-step cues and cross application workflows always available at each stage.
- Real-time prompts: Instant alerts and solutions for common errors or overlooked important fields to ensure data accuracy and minimize errors.
Outcome: Users achieved software mastery faster and easier than ever, with reduced error rates and less wasted resources.
- IT Support: Efficiently Onboarding New Support Tools
A major IT support provider recognized the need to update its tools. The migration to a new ticketing and support system was meant to enhance client response efficiency.
But shifting to a new platform risked downtime and potential information gaps among technicians. To bridge these gaps, a DAP was chosen to deliver on:
- Simplified learning curve: Bite-sized, in-tool tutorials triggered at the right stage, such as videos or resources, helped technicians navigate complex scenarios faster.
- Automated common queries: Routine client queries were addressed with automated suggested responses pulled from the database.
- Integrated feedback loops: Continuous refinement of automations and step-by-step guidance based on collected feedback and best practices.
Outcome: Improved ticket resolution times and elevated client satisfaction levels.
- Sales & Marketing: Accelerating CRM Mastery
With the competitive sales environment becoming increasingly data-driven, a leading sales-centric organization decided to centralize its client interactions with a new CRM tool.
But with a diverse salesforce, each with their individual selling styles and ways of work, ensuring uniform adoption was a challenge. This is where a DAP became invaluable:
- Customized sales pathways: Sales reps received tailored DAP guidance depending on the type of opportunity and product presented.
- Real-time data input guidance: In-app guidance ensures data accuracy. No more CRM input errors or missing important fields.
- AI powered automation: AI analyzes email or messages and suggests tips for more effective client interactions. It can kickstart the full CRM input process with one click and pre-fill information.
Outcome: Boosted sales and increased CRM engagement. Less CRM input errors resulted in better data quality and faster engagements.
- Manufacturing: ERP System Integration
Facing the challenges of a globalized economy, a manufacturing titan saw the need to consolidate its operations under one integrated ERP system.
The goal was to streamline processes, but with multiple departments and varied operational intricacies, the risk of inconsistent data and operational silos loomed. A DAP was able to help in the following ways:
- Mapped user journeys: Optimized guides for each department. Automatically triggered for the respective department's users when accessing the application.
- Integrated real-time issue resolution: Instant troubleshooting steps for discrepancies and one-click support messages.
- Enhanced data entry consistency: Prompts for standardized data input and pre-filled information.
Outcome: Cohesive operations and maximized returns on ERP software investment.
- Human Resources: Streamlining Talent Management Systems
With the war for talent intensifying, a corporate giant aimed to refine its recruitment process by overhauling its Talent Management System (TMS).
But with varied stakeholders – from HR personnel to potential hires – involved, ensuring a seamless digital experience for all was critical. DAP emerged as the key to this challenge with:
- Personalized user experiences: Tailored user experience based on the process needs. The DAP was able to completely change the look and feel of the application to make it easier to work with.
- Integrated FAQ automation: Addressed common queries, reducing repetitive tasks.
- Enhanced data congruence: Standardized data entry for all aspects of talent management.
Outcome: Faster system adoption and a significant reduction in time-to-hire due to less time spent with hiring processes.
These examples shed light on the multifaceted roles DAPs play in industries, ensuring smoother transitions and a better work experience, in the digital age.
-> If you would like to get started in your digital adoption journey and see these features applied to your organization, book your free demo call today with myMeta: https://www.mymetasoftware.com/demo-request
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