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Imagine a company with over 33,000 employees spread across 20 countries. Now imagine trying to implement a new HR system that needs to serve employees with different needs, cultures, and languages. It sounds like a Herculean task, right? But Al-Futtaim faced this challenge head-on—and came out on top with myMeta.
Fatma Alhashmi, HRIS Product Owner at Al-Futtaim, shared their exciting journey in implementing myMeta alongside SAP SuccessFactors, and the results are nothing short of amazing.
The Challenge: A New System, A Global Workforce
In a fast-paced digital world, effective digital adoption is key to ensuring that HR systems don’t just function but work efficiently for everyone. When Al-Futtaim decided to roll out SAP SuccessFactors, they knew they needed more than just a new system—they needed a way to guide their employees through the transition smoothly.
The Solution: Empowering Employees with myMeta
myMeta stepped in as the perfect partner to complement SAP SuccessFactors. By adding step-by-step guidance and an intuitive interface, it allowed employees to quickly adapt to the new system and reduce the learning curve. Fatma highlights that this transformation wasn’t just about integrating a new tool—it was about providing employees with the right resources at the right time.
Fatma explains:
“We have implemented the videos as well as the step by step guidance by myMeta. So overall, it has been a game changer for us, and we really benefit from myMeta.”
Global Reach, Local Impact
With 33,000 employees across 20 countries, language and cultural diversity were always going to be a challenge. But myMeta’s multilingual support made it easy for Al-Futtaim to provide guidance in English, Arabic, and Chinese, ensuring employees from different regions received the same high-quality experience.
Results: Increased Engagement and Adoption
When it comes to measuring success, the results speak for themselves. Al-Futtaim saw user adoption soar, with more than 3,000 monthly users engaging with myMeta regularly.
Fatma says:
“We are also using the data and dashboard that myMeta offers to assist us in measuring user adoption. So since it was new, user adoption was lower at first, but today, we have more than 3000 monthly users for myMeta”
Key Benefits: Simplifying HR Processes & Boosting Productivity
The benefits didn’t stop at increased user adoption. Thanks to myMeta, Al-Futtaim has seen several key improvements:
- Improved Employee Experience: Employees can now navigate the system without the usual frustrations.
- Higher Data Quality: Reduced errors and confusion have led to more accurate data management.
- Minimized Support Needs: With fewer calls to the helpdesk, HR teams can focus on more strategic tasks.
- Faster Learning Curve: With integrated guidance, employees don’t need to spend time searching for help—they get it right when they need it.
A Seamless Experience for All Users
One of the standout features of the implementation was how myMeta blended into the existing SAP SuccessFactors interface. Fatma and her team ensured that the user interface was intuitive, with distinct categories for personal data, benefits, and manager-specific tasks. Managers even got a separate view to ensure they had the tools needed for their unique tasks. This thoughtful design made navigating the system even easier.
The Future: A Continued Journey
As Al-Futtaim continues to enhance their HR systems, the journey with myMeta is far from over. The company plans to expand the system’s use even further, integrating more processes and improving the user experience for HR business partners and managers.
Al-Futtaim’s success with myMeta is proof that you don’t need to overhaul your entire system to achieve incredible results. By smartly integrating the right tools, you can transform the user experience, reduce learning curves, and boost productivity.
Are you ready to transform your HR processes like Al-Futtaim did? Discover how myMeta can help you take your HR system to the next level!
Request a demo today and discover how myMeta can help you take your HR system to the next level!
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